1."No(or Bad) Signal" message on TV screen.

A: There are lots of possibilities.
Check your dish and LNB condition such as position and even cable status.
Check connection of antenna and the STB.
If you are using DiSEqC1.0 switch, please check the DiSEqC1.0 switching function works normally.
We have a request saying that this problem was gone when changed the LNB. Please check the signal is good and covers your area.
In addition, other possible factor are temperature and tuner. The temperature of a room or LNB can affect operation.

2.There is only one dot lights on the front panel, and the receiver doesn,t work at all.

A: This is most likely that your LNB or cable is short current. If the problem is resolved after removing the cable from your QWAY STB, you should check your device outdoors.

3.The booting time is too long.

A: Please go to main menu and select factory default to erase all the personal setting, then reset your receiver again.

4.How can I change the background picture?

A: We do not have any software enabling you to do this.

5.My receiver is too hot.

A: Usually, the operating temperature of your QWAY STB is between 0 and 40 degree Celsius.
Please ensure air ventilation around the receiver and do not place anything on the top of it.

6.What is the manufacturer s code for my universal remote control?

A: Unfortunately QWAY do not support the code at present.

7.How can I set my receiver to Factory Default?

A: Please refer to "The booting time is too long".

8.Dolby Digital (AC-3) bitstream Output (S/P DIF).

A: QWAY STB (limit to the model which has S/P DIF terminal) supports the Stream Output function of Dolby Digital (Project name AC-3) which enables the customers to enjoy the 5.1 channel digital sound when the S/P DIF terminal in QWAY STB rear panel is connected with an Amplifier embedded Dolby Digital decoder or appropriable decoder. QWAY STB supports only the Dolby Digital stream output and customers have to additionally buy the Dolby Digital decoder because that is not embedded in QWAY STB. Even though customers have all equipment, it is not possible to receive the Dolby Digital in a way of 5.1 Channel when the channel (service) you are watching is not carrying Dolby encoding audio.

9.There is no power when I switch on my receiver.

A: Check the power lead of STB is plugged in the mains and switched on. Ensure that the power switch is on at the back of the receiver.

10.I cannot get a picture on my TV from my receiver.

A: First, if you are using SCART, make sure it is connected to your STB and also to your TV. Make sure that you are using the correct Audio/Video input channel on your TV. If you are using an RF lead, confirm it is connected to your receiver and your TV. Make sure that you have tuned your TV correctly.

11.I can receive a good picture but no sound.

A: Check the audio mute controls on both receiver and TV. Check the volume controls on both receiver and TV. If your STB is connected to your TV via RF lead, make sure that you have selected the correct PAL Setting for your region in the "UHF Tuning" menu.

12.The remote controller does not work.

A: Replace the batteries. Point the remote controller towards the receiver.

14.Can I search two or more satellites automatically?

15.How can I get the information about satellite worldwide including frequency?

A: You can find this information in many websites on the internet. for example, http://www.satcodx.com, http://www.lyngsat.com, http://www.sat4all.com or you can find these channel listings in various satellite publications.

16.How many channels can be stored on my receiver?

A: Please refer to the manual.

17.Why the order of channels list is broken when I try to store one more channel?

A: This is most likely that you have reached the maximum bouquet limit of your STB. You should delete some bouquets in order to store more channels.

18.How do I know the software version?

A: Use your remote controller by press the key "info" and you will find it.

19. How can I upgrade my receiver with serial cable?

A: Please visit the "Download" section.

20.How can I keep my receiver up to date?

A: The latest software can be downloaded from our website.

21.Can I transfer information from one receiver to another?

A: Certainly. Please do it as below: 1. The two receivers must be of the same model. 2. Make an available serial cable according to the

22.How can I find satellite with my QWAY STB?

A: It is very easy to build in receiving antenna system by using QWAY STB. And you can do as below :
Step 1: Site. At first, you must know the right vertical line direct to earth s equator from your position and your local latitude, longitude as well as the position of satellite that you want to receive signal from. Then figure out the right 3 angles: azimuth, elevation and polarization angle. (Note: Be sure there is no trees, buildings and other obstruction exist between antenna and satellite.)
Step 2: Setting. Including antenna setting and STB setting. Antenna setting is a physical work that include floor or wall drilling, antenna assemble and LNB setting. In order to adjust the 3 angles mentioned above, you should not tighten the relative bolts here, just screw them in their position and do not let the linking parts move free. But you d better set the polarization angle as precise as you can so that you have only two angles to adjust later. Then go to STB setting. Connect your QWAY STB,TV set and antenna correctly. Power it on